Sr Manager, Workplace Technology (AI & Ops)

Job description

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Role Summary: We are seeking a Senior Manager to lead Executive Support, Collaboration Platforms, and Unified Communications Services (UCS). This role is responsible for delivering a high-quality, “white-glove” experience for executives, ensuring reliability of collaboration tools, and driving operational excellence across enterprise communication services. Key Responsibilities: Lead Executive/VIP support with high-touch service, rapid incident response, and meeting/event readiness Own collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, conferencing tools) including reliability, adoption, and continuous improvement Ma...