Senior Field Representative, Field Services Support

Job description

Corporate HR Specialist Senior Field Representative, Field Services Support POSITION PROFILE: Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification. Job Duties and Responsibilities: · Specializes in the servicing and repair of a core set of highly complex office products. · Manages territory, inventory, and customer relationships. · As a specialist, provides 2nd level technical support to other technicians. · Achieves expected productivity levels associated with assigned workload and level of experience. · Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. · Able to work under minimal supervision Demonstrates technical expertise and provides specialist services · Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. · Demonstrates requi...