Release of Information Specialist - Hybrid

Job description

Overview Responsible for processing requests for health information (medical records) in a timely manner, ensuring accuracy in the release of records, and providing customers with the highest quality product and service. Specialist must at all times safeguard the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information, and that all releases of information are in compliance with the request, authorization, company policy, and HIPAA regulations. Responsibilities: - Receives and responds to incoming requests for health information. Assists patients, processes mail, responds to telephone and e-mail inquiries, and retrieves facsimile (fax) inquiries in a timely and professional manner. - Provides excellent customer service to both internal and external customers. - Date stamps all requests and highlights pertinent data to facilitate processing. - Validates requests and authorizations for release of information according to company procedures and HIPAA regulations. - Documents requests and updates their status in the electronic tracking system as required by established procedures. Ensures that requests and authorizations a...