Team Delivery lead - West

Job description

Overview Waters Corporation's Professional Services Organization is comprised of highly skilled, motivated and customer focused professionals that partner with customers to ensure successful utilization of Waters’ products. We are currently seeking a Professional Services Team Leader who will be responsible for managing a field-based professional services team and work in collaboration with other team leaders and managers to successfully deliver services required for Informatics Professional Services engagements with customers. This team is responsible for the installation and upgrade of the Waters suite of network-based Informatics products. This posittion will cover the US Western Region. Responsibilities: - Establish and maintain collaborative relationships with customers - Manage customer expectations, by communicating work performed and providing follow up plan if needed - Work closely with the Americas sales and service teams to ensure customer success and legendary service - Drive Informatics implementation services revenue and business implications - Staff hiring, training and development - Resource management and scheduling - Maintain sound knowledge regarding the technolo...