Customer Experience Manager

Job description

Customer Experience Manager - Dallas, TX We are seeking a motivated and dynamic Customer Experience Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Dallas, TX showroom location. Qualifications: Sales Performance and Business Growth: - Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. - Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. - Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. Ownership of Store Performance: - Take full accountability for the showroom and office operations, ensuring they meet the h...