Technical Support Engineer (all genders)

Job description

Company Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce. Job Description: - Investigate technical issues reported by enterprise customers. You'll analyse symptoms form hypotheses, follow the evidence to root cause - Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services - Read code across multiple repositories to verify hypotheses and trace request flows - Query databases when needed to confirm system state and reproduce issues - Engineering escalation chain: You'll manage tickets through their full lifecycle...