IT Desktop Support Analyst - Entry Level

Job description

Description Are you a tech-minded problem solver ready to launch your IT career? Do you enjoy helping others and tackling support challenges head-on? IdeaTek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This position will be the first point of contact for Tier I support - managing tickets, assisting users, and learning on the job. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door. If you're reliable, calm under pressure, and excited about technology—we want to hear from you. A Day in the Life: You’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate on deeper technical problems. Every day is a chance to grow. What You’ll Do: Key responsibilities include: What Will Help You Stand Out - Provide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software iss...