Cash Services Operative

Job description

Main Purpose of Job: To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance. Key Skills and Attributes: - People Management experience essential - Must communicate clearly and fluently possessing strong interpersonal skills. - Must be capable of building strong and constructive relationships. - Should possess excellent analytical capabilities and have strong IT capabilities. - Experienced within a Union Environment. - Proven experience in Customer Relationship Management Key Tasks: - Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount. - Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs. - Focus on continuous improvement and productivity - Liaising with customers to ensure the company’s customer care policy is maintained. • Set & monitor team and individual objectives. - Contribute to the recruitment, training and development of empl...