Shift Leader - Front of House

Job description

Pret A Manger - Shift Leader - Front of House: THE RIGHT PRET PEOPLE: - Support and coach the team to ensure they reach their potential in both the shop and kitchen - Support the training pathways to ensure training happens on time - Lead by example and be hands-on when required - Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities - Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE: - Lead the Speed of Service principles - To ensure the team consistently follows the 6 Key Pointsof Service - Follow the MBWA principles - Empower the team to deliver engaging Joy of Pret activities - Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous - Ensure the Coffee Calling System is followed efficiently - To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK: - To ensure the team consistently delivers delicious food by following the 6 Key Points of Production - To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled - To always follow...