Technical Support Technician

Job description

Company Description Welcome to Temperzone!: As the recipient of the 2022 ARBS Product Excellence Award, we take pride in being Australasia's longest-serving air conditioning manufacturer. Our legacy of quality and dedication to eco-friendly initiatives shines through in our globally acclaimed products. At Temperzone, our culture and values define who we are, forming the backbone of all we do. Job Description: About the role: As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Hitachi and Temperzone products, where you can bring your refrigeration tech experience to the forefront. Key Responsibilities Include: - Offering general and technical support for all Hitachi products in the Australian market. - Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax. - Liaising with service agents, contractors, and consumers to ensure seamless support. - Supporting the classification and reuse of returned goods, and as...