Support Services Specialist - Call Center, College of Dentistry

Job description

Support Services Specialist - Call Center, College of Dentistry - ( 26002754 ) Description Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our call center. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu . Responsibilities: Salary: $49,968 to commensurate (Pay Grade: 3A) Schedule: Monday – Friday, 8:00am – 5:00pm May require occasional overtime. - Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care. - Patient interactions by phone or in-person. - Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, a...