Quality Engineering Director

Job description

Job Description Renesas Electronics America, Inc. is looking for a Senior Customer Quality Engineering Director to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies. The Senior Customer Quality Manager will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships. Responsibilities: Customer Quality Leadership - Act as the senior quality focal point for top-tier global customers, managing all quality-related engagements and escalations - Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded - Lead executive-level customer reviews, quality summits, and strategic business reviews Team Leadership & Development: - Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and perfo...