Desktop Technician

Job description

We are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite Desktop Lead, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone. Onsite Requirement: Monday-Friday in Fresno, CA Essential Job Duties: - Troubleshoots and repair of laptop/desktop computers and related peripherals - Performing preventative maintenance, deployments, swap outs and replacements. - Diagnoses and troubleshoots hardware, software, network, and system issues effectively - Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus - Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts,...