Dispatcher

Job description

Allied Mechanical Services provides high-quality refrigeration and HVAC solutions for supermarkets, convenience stores, retail environments, and cold storage facilities. From routine maintenance to full-scale builds, we are committed to reliable, on-time service that keeps our customers running smoothly. We are seeking a Dispatcher to coordinate and route Service Technicians efficiently within a designated geographic area. This role is critical in ensuring productivity, controlling costs, and delivering exceptional customer service. Key Responsibilities: - Dispatch and route Service Technicians to service calls using dispatch management tools - Optimize scheduling to maximize efficiency, productivity, and service quality - Act as the primary point of contact for technicians in a specific territory - Coordinate and cluster service calls to reduce travel time and improve performance - Support technicians in meeting service commitments and customer expectations - Maintain clear communication with technicians and customers regarding schedules and updates Basic Qualifications: - High school diploma or equivalent - 3+ years of experience in dispatching, customer service, or restaurant ma...