Customer Service Representative

Job description

Description COMPANY OVERVIEW: Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work. JOB SUMMARY: The Customer Service Representative plays a critical role in supporting customer satisfaction and operational efficiency by serving as a primary point of contact for customers, field teams, and vendors. This position is responsible for coordinating service-related activities, resolving customer concerns, and ensuring accurate and timely communication throughout the installation and service process. Success in this role means customer requests are handled effi...