CX Director – Practice Lead

Job description

Company Description McFadyen Digital is a leading advisor and implementer of ecommerce, marketplace, and other enterprise digital solutions. Over the past several decades we’ve launched platforms that cumulatively generate billions of dollars of online sales. We’re honored to have supported 10% of the Fortune 500 with their digital initiatives. Over 300 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, and many more have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for 39 years and believes that people are the most important part of our company! Learn more about us at our website: www.mcfadyen.com Job Description: The CX Lead is a senior leadership role responsible for developing and expanding McFadyen Digital’s Customer Experience (CX) capabilities across digital commerce, marketplace, and related ecosystems. This person will oversee the strategy, design, and implementation of end-to-end customer journeys that enhance acquisition, conversion, retention, and lifetime value for clients. As a ha...