Major Incidents - Senior Associate

Job description

As a Major Incident Senior Associate in Technology team, you will play a critical role in maintaining the availability and reliability of our cloud-native banking platform. Join us at the forefront of cloud technology, where your expertise will help shape the future of banking. At Chase, you’ll collaborate with a diverse, global team dedicated to delivering exceptional service and innovative solutions. We invest in your growth, offering opportunities to develop your skills and advance your career. If you thrive in fast-paced environments and are passionate about making a difference, this is your chance to be part of something extraordinary. Job Summary: You’ll respond to and manage high-impact incidents, ensuring timely resolution and clear communication with stakeholders. You will work closely with engineers and partners across the globe, driving continuous improvement and supporting our commitment to outstanding customer experiences. Your work will directly impact our customers in the UK and across Europe. Job Responsibilities: - Respond to escalations from squads and vendors, owning and driving the incident management process to resolution. - Assess and prioritize multiple incid...