Quality Assurance Supervisor - Housekeeping

Job description

Job Description The Quality Assurance Supervisor is entrusted with preserving Wynn's distinguished standards of elegance and refinement across all guest accommodations, including guest rooms, suites, villas, and guest corridors, ensuring an impeccable luxury experience that exceeds the most discerning expectations. Essential Job Duties & Responsibilities: - Execute meticulous quality inspections of a minimum of sixty (60) guest rooms daily for Resort accommodations and forty (40) Tower suites, complemented by refined visual assessments of guest corridors, ensuring all spaces exemplify the Wynn's standards befitting a premier luxury resort. - Cultivate an environment where all guest accommodations consistently transcend Wynn's exacting standards of cleanliness, presentation, and meticulous attention to detail across all room categories and guest-facing areas. - Dedicate up to 90% of time on the floor, engaging gracefully with guests and team members, providing expert guidance and mentorship to Guest Room Attendants and Utility Housekeeping staff in the art of premium room presentation, while maintaining comprehensive documentation of quality assurance activities. - A strong champion...