Customer Service Representative

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Customer Service Representative serves as the primary point of contact for customers and is responsible for managing shipping orders, accurately entering order data, and coordinating follow‑up with customers, requestors, and international offices. This role acts as a key communication liaison between internal departments and customers to support operational requirements, resolve issues, and contribute to business growth through volume expansion, gross profit improvement, and cross‑selling initiatives. The position requires consistently delivering accurate, complete, and timely information, with measurable qualitative and quantitative performance outcomes. ESSENTIAL FUNCTIONS: Processes orders for shipment received from customer or foreign JAS offices. Compiles sorts and verifies accuracy of data to be entered. Exa...