AI‑Driven End‑to‑End (E2E) Operations Intelligence Lead

Job description

AI‑Driven End‑to‑End (E2E) Operations Intelligence Lead Description -: The AI ‑ Driven End ‑ to ‑ End (E2E) Operations Intelligence Lead drives operational excellence across global Customer Support (CS) end‑to‑end processes, acting as enterprise process owner while driving the transformation of the Business Management System (BMS) through AI. He or she will also lead AI‑driven transformation of the Business Management System (BMS). The position is accountable for identifying deviations, risks, and inefficiencies, and for delivering sustainable improvements with measurable business impact. It also owns the evolution of BMS from descriptive reporting to predictive, diagnostic, and decision‑ready intelligence. By combining deep operational understanding and strong AI knowledge, in addition of analytical and influencing skills, the role ensures that CS processes are standardized, scalable, well‑controlled, and consistently executed across regions enabling improved efficiency, reduced risk, and better customer outcomes. Job specifics / responsibilities: - Own assigned CS E2E processes, including governance, performance standards, and metrics. - Identify process deviations, control gaps,...