BDC Service -(Dealership)

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at the Koons Falls Church Ford, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. - Must be able and willing to receive a high amount of inbound calls - Partner with the service department to schedule vehicle service appointments - Greet customers and provide information on shuttle schedule if needed - Contact and communicate with customers to identify automotive service needs - Follow all dealership processes and procedures, high frequency of contact with customers - Thorough documentation of all cont...