Customer Experience Specialist UKIE

Job description

As a Customer Experience Specialist for Treatwell, you'll be the first point of contact for our UK & Ireland based business partners, answering queries by phone, live chat and email. Whilst providing a best-in-class level of service, this role requires someone who can handle multiple tasks simultaneously and can maintain and enhance our brand reputation through positive interactions and effective problem solving. Join our vibrant and sociable CX team at our central London hub (Farringdon)! We are looking for a dynamic professional to help us deliver world-class support and build lasting relationships with our community. You will be responsible for: - Providing exceptional customer service in your dealings with our business partners through multiple communication channels. - Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies. - Using tools such as Salesforce to document and correctly log your communications. - Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores. - Gathering and relaying customer feedback to the relevant teams to...