Bank of Scotland - Customer Support - Portree

Job description

End Date Sunday 17 May 2026 Salary Range: £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options: Flexibility in when hours are worked Job Description Summary: A Part-time branch-based opportunity working 30 hours per week. Job Description: JOB TITLE: Customer Support: LOCATION(S): Portree: HOURS: 30 hours a week, Monday to Friday WORKING PATTERN: Part-time: ANNUAL SALARY: £22,456, increasing to £23,100 after 6 months HOURLY SALARY: £14.39, increasing to £14.80 after 6 months What you’ll be doing: You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opport...