Reclamations Analyst

Job description

Job Description Customer Service focuses on programs to ensure positive experiences including: driving customer success outcomes to increase retention and expand revenue; working to ensure higher adoption and customer satisfaction; defining key operational metrics and establishes systems for tracking metrics that define service level expectations. High School diploma or GED, 0-1 year of related experience SUMMARY : The Reclamation Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast-paced environment that serves our customers throughout their journey with K12. This role assists in retrieving K12 Loaner technology for the purposes of refurbishment. The Reclamations Analyst will utilize technical skills in K12 systems and work collaboratively with other critical teams at K12. Business hours for the team are from 8:00AM -8:00PM Monday- Friday. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties....