Provider Relations Representative

Job description

Provider Relations Representative Department: Market Ops - Bay Area Employment Type: Full Time: Location: 355 Gellert Blvd, S200, Daly City, CA 94015 Reporting To: Kevin Phan: Compensation: $28.00 - $30.00 / hour Description: We are currently seeking a driven Provider Relations Representative who will be responsible of both field and office activities in providing supports to the IPA’s provider network. This role involves collaborating with contracted providers to ensure comply with IPA and Health Plan standards. *This is an in-person role that requires some travel in San Francisco and San Mateo County . Please see below for details. Our Values: - Put Patients First - Empower Entrepreneurial Provider and Care Teams - Operate with Integrity & Excellence - Be Innovative - Work As One Team What You'll Do: - Respond to provider inquiries via phone, email, or in person, in a timely and professional manner - Assist providers with billing questions, claim status, and account access issues - Communicate company procedures, updates, and compliance requirements to providers - Escalate complex issues to the appropriate internal departments for resolution - Document interactions and maintain a...