Sr. Customer Journey Designer

Job description

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR: At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties: BambooHR is expanding how we serve customers across digital and AI assisted channels, one to many education, human driven support, and paid services. As we introduce more ways to deliver value, we need intentional service design to ensure these experiences scale, work together, and remain economically sustainable. We are seeking a senior individual contributor to operationalize our end to end service ecosystem. The primary outcome of this role is optimizing cost to serve across the customer lifecycle while strengthening adoption, time to value, and overall experience. Y...