Support Experience Guide
bunq · Istanbul, TR
As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our us...
Job description
As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨ Take Ownership: Ensure our users feel supported, understood, and never left behind. Drive radical solutions for the underlying issues that push our users to reach out to support. Guide our AI in every interaction into becoming smarter. Requirements: You’re naturally curious and always looking to improve how things work. You stay calm when things get hectic, and bring a positive, solution-driven mindset. You’re the kind of person others rely on, steady, thoughtful, and proactive. You are fully comfortable working in English. You're available to cover morning and evening shifts during weekdays and weekends (occasionally) Your space to perform: We give you the space and the tools you need to succeed 💪🏼 🤟 Great, international colleagues who share your mindset 👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-of...