Chargeback & Recovery Specialist

Job description

Job Description Summary: A/R specialist is responsible for verifying customers' A/R payments and validating chargebacks through substantiation of back-up documents, contracts and/or communication with internal teams as well as customers' A/P. Invalid chargebacks are to be claimed while A/R accountant clears valid ones in SAP system by issuing CM. A/R Specialist is also to analyze/investigate each customer’s performance report and chargebacks to improve the Company’s net income by closely working with internal operational/administrative teams as well as outside professionals. Responsibilities: Qualifications: - Validating chargebacks on A/R payments while processing the payments and managing customers' A/R - Clearing chargebacks in SAP system by issuing a credit/debit memo - Working with internal teams and managing outside professionals to minimize chargebacks - Analyze and review customer’s performance report - Bachelor’s / Associate’s degree in business fields preferred - Professional verbal and written communication skills - High level of attention to detail with dedication to accuracy and excellent problem-solving skills - Ability to analyze documents and resolve disputes in a t...