Fan Ambassadors - Fan Ambassador

Job description

TITLE: Fan Ambassador (Part-Time) DEPARTMENT: Guest Experience REPORTS TO: Sr. Guest Experience Coordinator FLSA: Non-Exempt, Part Time, Hourly WHAT SETS YOU APART: The Fan Ambassador position is part of the fast-paced and exciting Facility Operations Team within the Guest Experience Department at Inter&Co Stadium. Fan Ambassadors are responsible for providing an exceptional and positive experience for every guest that attends an event at Inter&Co Stadium. This may include, but is not limited to, welcoming guests at our gates, checking tickets, listening to fans’ needs and providing accurate information in response, and reporting any issues and feedback to leadership within the Guest Experience Department. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Have a positive attitude with a willingness to assist guests and anticipate their needs. - Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through utilization of the Club’s “Gold Standard” service philosophy. - Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas. - Proactively engage and interact with fans throughout the Inter&Co Stadium an...