IT infrastructure Analyst

Job description

IT Infrastructure Analyst | HVAC Carrier Enterprise Introduction: Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Warehouse Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Company website: www.carrierenterprise.com Position Overview: The IT Infrastructure Analyst is responsible for the day-to-day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud-hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands-on experience across servers, cloud hosting, and networking, and thrives in a fast-paced distribution environment where uptime and reliability are critical to business operations. Key Responsibilities: - Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed. - Maintain current documentation for systems, configurations, and procedur...