Helpdesk Engineer

Job description

Description Global-e is the world’s leading platform in enabling and accelerating global, direct-to-consumer cross-border ecommerce. Through our comprehensive end-to-end solutions, we enable retailers and brands to achieve significant global online growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.. As Global-e continues to expand, we are looking for a Help Desk Engineer to join our IT department. This is a key on-site role providing day-to-day IT support to users, ensuring smooth operations across the office while collaborating closely with our global Helpdesk team. As a member of our Internal IT Team, you will be responsible for all aspects of the company’s corporate network and computers, supporting +/- 120 users (local and international) and some external customers. Responsibilities : - Act as the primary point of contact for all Helpdesk support requests across our UK and EU offices. - Manage daily IT operations including user onboarding, offboarding, and asset lifecycle management. - Deliver...