Customer Service Supervisor

Job description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! The Customer Service Supervisor plays a key role in providing daily hands-on leadership and direct support to the customer service team. This position Supervises the daily operations of the customer service team of CSRs. In addition, they also develop, implement and maintain processes, while employing necessary programs and procedures to improve overall customer service and satisfaction. They will act as a liaison, provide product/services information, answer questions, and resolve any emerging problem...