IT Service Desk Manager

Job description

Description Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more. Our mission is to help clients achieve their energy goals effectively by adopting advanced technologies and sustainable practices. We are looking for a motivated Service Desk leader to join our growing IT organization to improve our service capabilities and frictionless end user experience. Role Overview: The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests. This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support. Key Responsibilities: Team Leadership & Operations: - Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback. - Schedule and manage help desk coverage...