Systems Operations Analyst

Job description

As a Systems Operations Analyst reporting to Senior Director, Platform Operations, you'll play a critical role in ensuring the reliability and performance of Nasdaq's trading systems and market operations. You will support 24/7 technical operations, troubleshoot real-time issues, and work closely with clients and internal teams to maintain seamless service delivery. You'll thrive in this position if you're detail-oriented, technically skilled, and passionate about keeping global markets running smoothly in a fast-paced, high-impact environment. Key Responsibilities: - Monitor production systems in real time, identify issues, and troubleshoot software, hardware, and capacity problems to ensure uptime and performance. - Support daily market operations, including system startup and shutdown procedures, application updates, and recovery processes. - Collaborate with clients, network providers, and internal teams to resolve connectivity and technical issues quickly and effectively. - Maintain operational documentation and procedures to support continuous improvement and knowledge sharing. - Partner with developers and engineering teams to address operations-related challenges and implem...