Repair Studio Assistant

Job description

Position: Repair Studio Technician Location: Samsonite Oxford Street Store, 285 Oxford Street, London W1C 2DW Availability: Mid-April 2026: Job Purpose: As a Repair Technician at Samsonite, you will be the trusted expert behind a globally recognized brand known for innovation, durability, and style in travel solutions. Your mission is to deliver exceptional customer service while performing precise, high-quality repairs that restore products to their original standard. You will combine technical skills with deep product knowledge, ensuring every interaction reflects Samsonite’s commitment to excellence and care. From assessing damage and executing repairs to advising customers on warranties and after-sales services, you play a vital role in maintaining customer trust and loyalty. This position requires attention to detail, problem-solving ability, and a passion for craftsmanship—because every suitcase tells a story, and you’ll help keep those journeys moving Customer Service - Greet customers warmly and provide empathetic, professional assistance for repair inquires. - Explain repair options, processes, and timelines clearly; reassure customers about the care of their items. - Comm...