Senior Services Staff Manager

Job description

Job Description Summary Join our dynamic Grid Service Delivery Team at GE Vernova, where we are committed to revolutionizing the energy landscape through innovative grid solutions. Our team is dedicated to ensuring the seamless integration and optimal performance of grid technologies, driving customer success and fostering sustainable growth in the energy sector. As a Senior Services Staff Manager within our Grid Service Delivery Team, you will play a crucial role in steering sustained customer success and growth throughout the post-sales project lifecycle. Your diverse expertise will be applied across training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy—all with a robust digital focus. Job Description: Roles and Responsibilities: Leadership and Mentorship - Overseeing a moderately sized cross functional team, ensuring harmony across personalities and skillsets. - Acts as a resource for colleagues with less experience. - Lead small projects with moderate risks and resource requirements. - Explains difficult or sensitive information and works to build consensus. - Developing persuasion skills required to influe...