General Manager (Miss J's Cafe/Schlotzsky's Deli/Cinnabon)

Job description

Job Summary: Miss J’s Café/Cinnabon/Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our café. The General Manager is responsible for overseeing all aspects of the business—including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team. Key Responsibilities: Leadership & Team Management - Recruit, train, schedule, and supervise café staff - Foster a positive, team-oriented workplace culture - Conduct regular performance reviews and coaching sessions - Lead by example with exceptional customer service and professionalism Operations: - Oversee daily café operations, ensuring quality, efficiency, and cleanliness - Maintain compliance with health and safety regulations - Manage inventory, place orders, and control food and supply costs - Ensure all equipment is properly maintained and functioning Customer Experience: - Deliver a consistently high level of customer satisfaction - Handle customer inquiries, feedback, and complaints with care and pr...