Technical Support Engineer

Job description

Job Description: If you're seeking a role where your expertise serves a greater purpose, then this opportunity is tailor-made for you. As our Technical Support Engineer , you will be at the forefront, connecting those who protect. Working in international projects, you'll collaborate closely with cross-functional teams to design, implement, and integrate innovative technological solutions to customers' specific needs. Does this align with your aspirations? Let’s take a closer look at your role As a valued member of our team specialising in the Public Safety sector, your primary objective revolves around: Incident Management Analyse faults in customer systems; take over incidents and technical requests from the Service Desk Maintain and control the contractually agreed service levels Ensure control of and compliance with the escalation processes Manage incidents/problems to product support; interface to 3rd level product support / technical solution and to the service desk Implement solutions and workarounds for technical problems of the customer via remote access and / or on-site assignments Problem Management: Implement problem management with colleagues’ support; safe handling of...