Customer Service Representative II

Job description

How You Will Make an Impact The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email. The Nuts and Bolts: Process new orders into the order management system (JD Edwards) Quote standard bodies and accessories using the price book reference in the computer system Build loads at time of order entry for customers based on their orders placed and preferred method of transportation Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery Validate loads and forward loads to shipping team. Work with other departments to ensure equipment availability and alignment with customer order dates Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company Other duties as assigned Skills and Abilities: Compute...