Customer Relations Assistant Manager

Job description

Customer Relations Assistant Manager Our Customer Relations team are now looking for a Customer Relations Assistant Manager to help lead a specialist function that plays a crucial role in resolving complex customer issues, protecting the Harrods brand, and driving improvements across the wider business. This is an exciting opportunity for a confident leader with strong judgement, emotional intelligence and a passion for delivering fair and empathetic customer outcomes. About the Role: As a Customer Relations Assistant Manager, you will support the day‑to‑day running of the Customer Relations function, ensuring cases are handled to the highest standard and that the team feels empowered and supported. Acting as a key link between Customer Relations, in‑Store Customer Service and the wider business, you will help ensure customer insights are clearly shared and that recurring issues are understood and addressed. You will: Please note this is a hybrid role - 3 days onsite between Hammersmith offices and Knightsbridge and 2 days home, working Monday – Friday, 9.30am-6pm Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisi...