Collections Analyst

Job description

AI‑Enhanced Collections: - Utilize AI‑powered collections platforms to prioritize outreach based on predicted payment likelihood and risk scores. - Review automated customer reminders and intervene when human judgment is required for escalations or sensitive accounts. - Monitor AI‑generated dispute categorizations and validate accuracy before resolution. - Identify opportunities to optimize automation rules and improve the accuracy of AI‑driven recommendations. Data Analysis & Predictive Insights: - Analyze customer payment patterns using dashboards and predictive analytics tools (e.g., aging forecasts, risk models, cash‑flow predictions). - Interpret AI‑generated insights to guide targeted collection strategies. - Prepare recurring analytics reports—including dispute trends, predicted delinquencies, and cash‑forecast variance analysis. Customer & Cross‑Functional Collaboration: - Work with Sales, Billing, Customer Support, and Finance to resolve root‑cause issues surfaced by AI tools (e.g., invoice errors, order discrepancies). - Communicate professionally with customers via email, phone, and automated engagement platforms. - Document all collection actions in AI‑enabled systems t...