Inbound Call Center Manager / Team Lead - Finance Industry

Job description

We are seeking a dedicated and experienced Customer Service Inbound Call Center Managers to lead our team of customer service representatives in the Transfer Agency department. In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment. ***Experience mentoring and managing financial services inbound call center teams is a plus*** - Location: Onsite in Hartford, CT - Hours: 8 hour shifts varying between 8AM EST - 6PM EST Monday through Friday - Base Salary Range - $55k - $65k annual depending upon experience - Annual bonus: up to 8% of base pay paid out on a quarterly basis - Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off - Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations. - Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, crit...