Specialist I, Service Desk-IT

Job description

Job Summary: Are you passionate about technology and love helping people? Join our dynamic IT team as a Service Desk Specialist I, where you'll be the first line of support for our employees' technical needs. In this role, you'll troubleshoot hardware and software issues, provide clear and friendly guidance, and help keep our business running smoothly. This is a great opportunity to launch your IT career in a collaborative environment that values growth, knowledge sharing, and innovation. If you're a problem-solver with strong communication skills and a desire to learn, we want to hear from you! Qualifications: - Provide quality first-line technical response and resolution for user-reported hardware, software, and network issues via phone, email, portal, or chat. - Configure and maintain a wide range of end-user hardware including desktop computers, laptops, thin clients, tablets, printers, and peripheral devices. - Assist in onboarding and offboarding employees by provisioning user accounts and equipment. - Track and document support requests and resolutions in the IT ticketing system. - Escalate unresolved issues to other IT support teams. - Continuously exceed customer expectati...