Patient Family Representative, Emergency Department

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Evening - 12 Hour (United States of America) ED Patient/Family Representative: 12 Hour Evenings, .90 FTE A Brief Overview: ED Patient/Family Representatives are responsible for providing exceptional customer service to patients and their families while on-site and over the phone with the Stanford Health Care Emergency Department staff. They greet patients and family members and assist with answering all questions, provide introduction to the MyHealth app., room patients within the ED, explaining the next steps. They will partner with Guest Services team to ensure we are providing the best experience for our patients and family. ED Patient/Family Representatives will be the champion of CICARE and will train all new staff on providing excellent customer service to increase LTR (Likely to recommend) scores. Provide ongoing customer service training for all staff, utilizing the CICARE tools, words that work, and how to deescalate situations for best outcomes. The ED Patient/ Family Representatives also work...