Customer Care Specialist

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. In this position, Customer Care Specialist travel to client sites on a rotating basis to ensure clients’ needs are met. As a trained expert of our client’s security products, this position ensures that clients work comfortably with their security technologies. This position requires regular communication over the phone, via email and in-person. Essential Duties & Responsibilities: Review, implement and follow up on requests from clients and internal team members to include Service, Accounting, Verification Center, and Data Center. Meet established goals for performing proactive client calls and customer visits. Schedule retention visits with customers to review client info and address any questions, concerns, or training needs. Review client concerns with Manager to determine appropriate action for at-risk clients. Review incident reports daily, follow up with clients to determine the cause, and follow up with appropriate action to prevent further false alarms, including training and/or system service. Perform tasks and provide communication...