IT Operations Specialist

Job description

What’s the role? We’re hiring an IT Operations Specialist to help build out our employee-facing IT functions. This is a foundational role: you’ll be responsible for the systems and processes that keep our team productive, and you’ll have real latitude to improve how things work. Today, that means handling access requests, managing hardware, supporting AV systems, and onboarding new employees. But we’re not looking for someone who just wants to work a queue – we want someone who sees a manual process and thinks about how to automate it, who notices patterns in requests and builds documentation or tooling to address them, and who wants to grow into deeper technical work. You’ll be part of our IT team and work on-site daily at our NYC headquarters, partnering with teams across the company. This role includes some on-call availability as needed. In this role, you will… Employee Lifecycle Operations - Lead the end-to-end IT onboarding experience: device provisioning, identity activation, access grants, and new hire orientation - Build and maintain onboarding and offboarding workflows, looking for opportunities to automate manual steps - Handle access provisioning requests, understanding...