Customer Experience Associate (PT)

Job description

Job DetailsJob Location: BATAVIA, IL 60510Position Type: Part TimeSalary Range: $19.00 - $21.00 HourlyJob Shift: Office HoursROLE OVERVIEW Flinn Scientific is the industry leader in enabling science teachers to inspire young minds. Our Customer Experience team is the heartbeat of our company and we need someone who genuinely enjoys helping people, can think on their feet, and takes pride in finding solutions. If you love talking with people, digging into a problem, and walking away knowing you made a teacher's day easier, this might be the right fit. This role has real depth to it. The more you learn, the more valuable you become. Because our business is seasonal, hours will flex with demand. Part-time team members typically work around 20 hours per week during slower months (November – June), increasing to 30 hours in July and October and 40 hours in August and September. Responsibilities: Handle customer inquiries across phone, email, and live chat. No scripts--just real conversations with real people. Produce quotes and place orders to ensure timely, accurate service Process credit card payments in compliance with PCI standards Set up and maintain new customer accounts within ou...