Customer Service Specialist

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide . CNA has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US. JOB DESCRIPTION: Essential Duties & Responsibilities - Performs a combination of duties in accordance with departmental guidelines: - Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. - May utilize logs or other tools to track and update issues. - Provides user assistance within applications. Reporting Relationship: Supervisor or above Skills, Knowledge and Abilities: - Strong written, verbal...