Client Supervisor, Denial Management - Remote

Job description

Job Purpose The Client Supervisor will provide leadership to client team(s) including supervision of staff, reviewing of processes, and providing recommendations for improvement of operations. The Client Supervisor will work with management to understand and communicate the root cause of denials and provide data to assist the client to implement effective processes to correct actions. This person will meet or exceed Denial Management KPI benchmarks and client specific KPI's while maintaining or exceeding team productivity and quality standards. In this position, the Client Supervisor assists with recruiting, interviewing, and orienting new employees, monitoring and evaluating staff performance, and ensuring all employees have the tools and training for optimal productivity. Duties and Responsibilities: - Provide supervision related to educating and training staff, evaluating staff performance and monitoring productivity. - Actively participate in interviewing, hiring, training, evaluating, and developing staff where applicable. - Develop and maintain quality control programs, including in-depth and individual performance reviews. - Orient new hires and provide in-services and train...