Contract Administrator

Job description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. JOB SUMMARY & SCOPE: Work closely with the Sales Team, Sales Administration Team, and directly with customers to provide detailed hardware service contract (non-government) renewal management and administrative support, resulting in increased customer service, customer satisfaction, and excellent customer experiences. KEY ACCOUNTABILITIES: ◦ Repair status (provide tracking # and timeline for delivery). ◦ RMAs and repair requests. ◦ Requests for technical support and case number generation. - Provide responsive customer service while administrating sales support. - Be a problem solver. Provide recommendations and options to help solve problems. - Establish collaborative and positive relationships with our internal team and customers by understanding their needs. - Demonstrate knowledge of company’s products and services. (Training will be provided.) - Provide input to develop a system to manage new and...